Refunds and Disputes Policy
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At INSHUTI STORE, we are committed to providing high-quality products and services to our valued customers. However, we understand that there may be instances where a refund or dispute resolution is necessary. This policy outlines the procedures for requesting refunds and resolving disputes in a fair and transparent manner.
Refunds
Customers may request a refund under the following circumstances:
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The product received is defective, damaged, or does not match the description provided on our website.
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The product is unavailable or out of stock, and an alternative solution cannot be provided.
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The customer has accidentally placed a duplicate order.
To request a refund, please follow these steps:
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Contact our customer support team within 14 days of receiving the product or noticing the issue.
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Provide your order number, a detailed description of the issue, and any relevant images or documentation.
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Our team will review your request and respond within 7 business days with further instructions or an approval of the refund.
If your refund request is approved, the refund will be processed using the original payment method within 14 business days.
Disputes
If you have a concern or complaint about our products or services, please contact our customer support team to initiate the dispute resolution process. Our team will work diligently to address your concerns and find a mutually agreeable solution.
To file a dispute, please follow these steps:
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Contact our customer support team with a detailed description of your concern or complaint.
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Provide any relevant documentation, images, or proof to support your claim.
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Our team will review your dispute and respond within 7 business days with a proposed resolution or request for additional information.
We strive to resolve all disputes in a fair and timely manner. If a mutually agreeable solution cannot be reached, we may escalate the dispute to an independent third party for mediation.
Limitations
Please note that refunds and disputes are subject to the following limitations:
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Refunds and disputes must be initiated within the specified timeframes mentioned above.
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Products must be unused, in their original packaging, and in a resellable condition to be eligible for a refund.
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Refunds do not include shipping costs, except in cases where the product is defective or damaged during transit.
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Dispute resolution may be subject to additional terms and conditions outlined in our Terms of Service and Privacy Policy.
Thank you for choosing INSHUTI STORE. We value your business and are committed to providing an exceptional customer experience.